Refund and Returns Policy

We want you to love what you order from Scars Build Queens and Scars Build Kings. If something isn’t right, you can send it back within 30 days. This page explains how.

30 days to return

You have 30 days from the day your order arrives to return any item for a refund. Items need to be:

• unworn and unwashed, with no marks or smells
• in the condition you received them, with any tags still attached
• in their original packaging where possible

If an item comes back worn, washed or damaged, we may only be able to give a partial refund, or none at all.

How to send something back

1. Get in touch first through our contact page (choose “Returns or exchanges”) or by email at scarsbuildqueens@gmail.com. Tell us your order number and which items you’re returning.
2. Pack the items securely and post them to the address below. Include a note with your name and order number.
3. We recommend a tracked service and keeping your proof of postage, as we can’t refund items that don’t reach us.

Returns address:
Scars Build Returns
C/O Infinity Buildings
24a Stanley Grove
Weston-super-Mare
BS23 3EB

This is a postal address only. It isn’t a shop or a unit open to the public, so please don’t drop returns off in person.

Return postage

You pay the cost of sending your return to us, unless the item is faulty or we sent you the wrong thing. In that case, contact us and we’ll sort out the return at no cost to you.

Refunds

Once your return arrives, we’ll check it and email you to let you know. Approved refunds go back to your original payment method within 14 days of us receiving the item. Your bank or card provider may take a few more days to show it.

If you return your whole order within 14 days of delivery, we’ll also refund the standard delivery cost you paid.

Exchanges

Need a different size or colour? The quickest way is to return the item for a refund and place a new order, so you don’t miss out while stock lasts. Check the size guide on each product page before you order.

Faulty or wrong items

If something arrives damaged, faulty or isn’t what you ordered, please contact us as soon as you can with your order number and a photo. We’ll arrange a replacement or a full refund, including postage. This doesn’t affect your legal rights under UK consumer law.

Questions

If you’re not sure about anything, just get in touch or message us on WhatsApp. We’re happy to help.